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Thank you for booking
your diving vacation through Dive Provo. Please make sure you read this
page so that you have everything you need for a wonderful time.
PAYMENT POLICY - A
$100.00 per person deposit is due within seven (7) days of reservation,
with the balance due forty-five (45) days prior to arrival date. If you
are paying by deposit by credit card, your card will be automatically
charged for final payment on the due date. For some
hotel/dive packages, a 3 (three) night deposit may be required to confirm
the room reservation. For Group bookings, a $500.00 deposit is required to
confirm space. Group deposits need to be upgraded to $100.00 per person 90 days
prior to arrival. NOTE: Some special dives and/or events may require
immediate payment in order to confirm your reservation. For payments by
check, please make all checks PAYABLE TO: Dive Provo and mail to: Reservation Services
International, 5601 Powerline Road, Suite 205, Fort Lauderdale, FL 33309.
CANCELLATION POLICY - If diving is cancelled twenty-one (21) days
or more prior to arrival date, you will receive a full refund of dive
deposits and any prepayments, less a $50.00 per person cancellation fee.
If diving is cancelled within twenty (20) days of arrival, there is a
$100.00 per person cancellation fee. If you are purchasing a hotel
package, the cancellation policy of your selected hotel will also apply.
All No Shows are non-refundable.
RE-BOOKING and/or CHANGE FEE – A $25.00 per person charge will be
assessed for any changes made once vouchers and documents have been
issued.
NON-USAGE OF PACKAGE INCLUSIONS - All dive packages are non-refundable
and non-transferable once you arrive on island. Boat space and staff have
been guaranteed for you as booked. Every effort is made by Dive Provo to
accommodate necessary changes after arrival; however in certain cases this
may not be possible due to availability of boats or staff. No refunds or
credits will be awarded for any unused portions of package unless the dive
is cancelled by Dive Provo. Package inclusions, terms and rates are
subject to change without notice.
We highly recommend
trip cancellation and interruption insurance to protect you and your
vacation investment. Please contact your reservation agent to purchase.
Click here for further
information on trip cancellation and interruption insurance.
We also encourage all divers to have Dan “Master”
Insurance plans (see
http://www.diversalertnetwork.org)
TO ENTER THE TURKS AND
CAICOS ISLANDS – ALL persons, including U.S. citizens, traveling by
air between the United States and Canada, Mexico, Central and South
America, the Caribbean, and Bermuda will be required to present a valid
passport in order to reenter the US. No
Visas are required for U.S. and Canadian citizens. It is the customer’s
responsibility to ensure his or her own visa requirements, and no refunds
will be awarded for customers denied access for lack of proper Visa.
TO DIVE - You will need to bring proof of certification.
Unfortunately we are unable to accommodate divers without proof of
certification, so please DON’T FORGET YOUR CERTIFICATION CARD! For divers
doing their training dives, please bring your Referral Form or signed log
book.
ADDITIONAL INSURED - Any active scuba instructor may conduct training
on board Dive Provo’s boats as long as they produce copies of their
instructor insurance naming Dive Provo as an additional insured.
UPON ARRIVAL ON PROVIDENCIALES (PROVO) - Slow down and relax! Take any taxi to your
resort. The drivers know all the resorts and fares are fixed.
WHEN YOU ARRIVE AT YOUR HOTEL - Immediately
after checking into your accommodations please call the Dive Provo shop.
Dive Provo is located in Ports of Call adjacent to Comfort Suites. Shop
hours are 8am-5pm. Telephone 946-5040 (after
hours please leave a message). If you arrive after shop hours, there will
be a message left for you on your hotel phone advising you of your pick-up
time the next morning. Unless otherwise arranged, we will have scheduled
your diving to start the day after your arrival, and space will have been
held on the boat for you. Please re-confirm your entire stays diving
schedule after your arrival. For Comfort Suites guests who have not
checked in to the dive shop the night before, just come down to the shop
at 8am. The boats leave at 8:30am and there will be enough time to get you
checked in. Please remember to bring your certification card or referral
letter, your dive vouchers and a credit card. The credit card is used as a
security deposit on any rental equipment you require and to open a dive
shop account for any incidental expenses you may incur.
LANGUAGE - English is the official language of the Turks and
Caicos.
CURRENCY - The US dollar is the Island’s legal currency.
CREDIT CARDS/TRAVELLERS' CHECKS - American Express, MasterCard and
Visa are widely accepted in hotels and larger business establishments,
however Dive Provo does not accept American Express - only Master Card and
Visa.
Cash or travelers checks are recommended in smaller businesses. ATM
machines are also available at the local banks.
WEATHER - The average year-round temperature is 83F (28C). The
hottest months are September and October, when temperatures can reach 90
to 95F (33 to 35C). The almost-constant easterly trade winds temper the
heat and keep life comfortable. Casual resort and leisure wear is accepted
attire for daytime; light sweaters or jackets may be necessary on some
breezy evenings, especially in December, January and February. Visitors
are advised to wear protective clothing and a sun hat, and use waterproof
sunscreen when out in the tropical sun. A 3-mm shorty or full suit is
recommended for diving.
TIME -Eastern Standard Time with Daylight Savings Time April 1 to
October 27.
DRIVING - A valid driver's license from a visitor's normal place of
residence is suitable when renting vehicles. You must be 25 years of age.
A government tax of $10 U.S. is levied on all hired cars and $5 U.S. on
motor scooter rentals (Insurance is extra - about $11US per day). Driving
is on the left-hand side of the road. Taxis are abundant throughout the
Islands. Bicycle rentals are also available.
DRINKING WATER - As with many Caribbean Islands, fresh water is
precious, however, there is piped water made by reverse osmosis from the
Provo Water Company so the tap water is safe to drink; also bottled water
is readily available.
ELECTRICITY - The power is stable at 110 Volts/60 Cycle, which is
the same voltage as in the United States.
MEDICAL FACILITY/RECOMPRESSION CHAMBER - In case of medical
problems on vacation there is a government clinic, staffed 24 hours, and
also private health centers with doctors on call around the clock. An
operational recompression chamber is located at the Menzies Medical
Center.
PLEASE MAKE ALL CHECKS
PAYABLE TO DIVE PROVO. Mail to 5601 Powerline Road, Suite 205, Fort Lauderdale,
FL 33309
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