OUR STAFF

All our reservation agents are qualified dive and adventure travel specialists as well as
certified divers.

All account reservation agents are specially trained regarding your property to ensure that
the account reservationist answering the telephone is a travel professional who is knowledgeable about your operation. Periodic training familiarization trips for your reservations team insures that we have the proper knowledge and updates that allows us to sell your facility the same as you would. Each account is assigned to a lead agent who will act as your Account Manager. This individual will be directly responsible for overseeing your account's day to day activities.

Our reservation agents answer calls from 9:00 am to 5:00 pm, Monday through Friday EST
and Saturdays from 9:30 am to 5:00pm. During non-business hours, our automated voice
mail system will answer your calls with your property's name and invite the client to leave a
message. All messages will be returned the next business day. By having a staff to answer calls Reservation Services International is able to handle the peaks and valleys that are so
difficult for one or two man offices. We are, therefore, able to prevent lost calls and thus lost
sales that result from call blockage or unanswered calls.

We also work your email and web reservation inquiries at our reservation center.

Some of our staff responsibilities include: