OUR TECHNOLOGY

One key competitive advantage of Reservation Services International is our commitment
to using the latest available technology. Reservation Services International continually invests
in computer technology to improve the management of the reservation process. Some of the
features of this technology include:

• Automated price quotes and invoicing which reduce telephone time and costly
  pricing errors.
• Stateside credit card processing for selected clients.
• Customized payment and vouchering systems for all bookings with your company
  name and logo.
• Advertising response tracking system - includes reporting the number of inquiries
  and income by source. This helps you spend your advertising dollar wisely.
• Travel agency, dive shop and wholesaler productivity reports.
• Travel agency, dive shop and wholesaler commission tracking and payments.
• Sales and marketing reports.
• Customer reservations and requests are sent via e-mail or fax to you.
• 24 hour/7 day a week access to all your reservation data via the internet. You see
  exactly what we see. Whenever you need data it will be accessible to you. You can
  see who is paid in full, who has not, look at arrival reports and manifests, travel agency
  reports, sales lead data, etc. All this information can be viewed on screen and also printed
  locally to your printer. This information is available to you anytime you want.
• E-mail database management for easy newsletter or "specials" distribution.

HARDWARE SYSTEMS

• Novell Server - houses our reservation program, MS Office applications, accounting
  program, Trams, and back-up software.
• Lotus Notes Domino Server - database and e-mail management.
• Web Server - online booking engine that directly interfaces with our reservation
  program.
• Citrix Server - allows our clients remote access to their own reservation database
  with restricted access to only approved applications.
• Norton Anti-Virus Server - daily updates the latest Norton Anti-Virus definitions
  and automatically scans all computers for viruses daily.
• IC Verify Server - dedicated computer for online processing of credit cards for
  reservations.
• Sabre - airline reservation program.
• Fire Wall - security
• Internet Access - we have a full T-1 for data needs to handle e-mail and the web server
  with a Cisco 2600 router.
• Back-ups - ARC Serve back-up software automatically backs up the system nightly
  at midnight. Previous days back-up tapes go off premise every night.